Refund policy

At Estate Elegance, we strive to provide the best possible service to our customers. We understand that sometimes things don’t go according to plan, and we want to make sure you’re satisfied with the services you receive from us.

Refunds will be issued under the following circumstances:

1. If our photographer is more than 1 hour late for the scheduled appointment without providing prior notice, you will be eligible for a full refund.
2. If you cancel the scheduled appointment with at least 24 hours’ notice, you will be eligible for a full refund.
3. If you cancel the scheduled appointment with less than 24 hours’ notice, you will not be eligible for a refund.
4. If our photographer is unable to complete the shoot due to circumstances beyond our control (e.g. inclement weather), we will reschedule the shoot at no additional cost. If you are unable to reschedule, you will be eligible for a refund for services that weren’t provided to you.

To request a refund, please send an email to help@estateelegance.com with your name, order number, and the reason for the refund request. Refunds will be processed within 5-7 business days of receipt of the refund request.

There are no fees associated with refunds. Refunds will be issued back to the original payment method used to make the purchase.

We hope this policy provides clarity on our refund process. If you have any questions or concerns, please don’t hesitate to reach out to us at help@estateelegance.com.